Be the ultimate manager and lead your team to success
- GoDial provides you with all the metrics you need to judge your team's performance and check the quality of the leads generated. Know what is happening in your account every time you log in. You can also export them into an Excel file for further convenience.
- Live Dashboard - Log in to your live Dashboard from anywhere in the world and know which telecaller is active, their last seen and the number of calls made so far.
- Master - Know every detail of the call made by your agent. From the time he auto-dialed, to the amount of time he spent, the feedback he put in and much more. You can also filter and export reports for more information.
- Summary - Get the total number of calls made by your agents and the total amount of time spent talking to the customers in a day. If you have set targets for these calls.
- Productivity - Set your office hours and know the amount of time agents have spent using the GoDial Enterprise app and the total amount of time they have been idle.
- Performance - GoDial provides you with a complete monthly performance report consisting of the Daily average of calls, the average duration of calls, the total number of calls made in the entire month, break up of dispositions set and much more.