Gain Insight and Drive Performance with Advanced Call Tracking
- Empower your team: Gain valuable insights from every phone interaction with customers.
- Get Detailed Insights: Understand call performance metrics to identify areas for improvement.
- Make Informed Decisions: Make data-driven choices to enhance both sales and customer service.
- Increased Customer Satisfaction: Deliver a more positive customer experience.
- Improved Performance: Optimize call center operations for better results.
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Benefits of Call Tracking & Reporting
Get detailed reports of the durations of calls, dispositions added by telecallers, the amount of time spent on each call and much more.
Monitor calls as they happen, know which user is active and the last time they placed a call. Know every step taken by your employees. Have a hawk eye on their every activity.
Evaluate your team's effectiveness with key performance indicators. Track metrics like call summary, attendance, productivity and monthly performance to measure success and identify areas for improvement.
Utilize recorded calls and analytics for targeted training sessions. This data-driven approach helps in honing the skills of your agents, ensuring they deliver exceptional customer service.
Easily integrate with your existing CRM system for a unified view of customer interactions across all channels. This integration ensures that your data is comprehensive and easily accessible.
Key Features - Sim Based Dialing
Every call is logged with crucial details such as time, duration, and caller information.
Tailor reports to meet the unique needs of your business, focusing on the metrics that matter most.
Receive alerts for missed calls and other important activities, ensuring you never miss an opportunity to connect customer.
The #1 SIM based Auto Dialer and Outbound Call Center CRM Software for Tele Calling used by 1000+ organizations and 50000+ individuals across the world.
Testimonials
LabelKraft
Godial is the best Telecalling software in India, We specially love the Mobile CRM. Godial has increased our team productivity and we can track the team's performance easily.
CERT Technology
We would like to express our satisfaction on Godial Outbound Calling Software . This Telecalling app doesn't require training at all. We are statisfied with Godial .
PRT Enterprise
Very good basic feeling app to efficiently call through a list of leads and take notes and categorize after each call. Call back reminders are a nice touch.It's an great app for telecalling.
