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Features

Features

We put all the tools right inside your pocket

Works Everywhere Works Everywhere
Works Everywhere

We have android, ios, mac and windows apps. Our dashboard can be viewed on all modern browsers

Dial Out Options Dial Out Options
Dial Out Options

You can choose to call via sim card, line, viber, zoiper, skype and many other tools

Call Tracking Call Tracking
Call Tracking

Track Call Duration from device call log on Android, AI based Call Duration on iOS. Track total time spent on a Contact

Call Recording Call Recording
Call Recording

GoDial can sync call recordings from supported devices. No need for Cloud Telephony, PRI or VOIP.

Fully Customisable

GoDial does not ask you to change, instead, you customize GoDial to match your work flow.

  • Create custom dispositions or call status based on your company’s parameters, to measure call output more efficiently.
  • Create custom fields to capture more information. Fields can be different types such as Dropdown and Checkbox.
  • Create multiple lists and build workflows with automation and pipeline.
  • Get agents to do live surveys during calls and add additional details of customers using Forms.
  • Prepare multiple message templates with dynamic variables for your agents to send.

Smartness Inbuilt

GoDial believes in working smart and not just hard

  • Automate your entire workflow with disposition-based rules.
  • Create chain automation, and move contacts from one list to another without clicking at all.
  • For example, move customers when they are marked SOLD to the Feedback call list.
  • Distribute contacts equally to agents and also reward them with more leads on a first come first serve basis.

Analyse Everything

Be the ultimate manager and lead your team to success

  • GoDial provides you with all the metrics you need to judge your team’s performance and check the quality of the leads generated. Know what is happening in your account every time you log in. You can also export them into an Excel file for further convenience.
  • Live Dashboard – Log in to your live Dashboard from anywhere in the world and know which telecaller is active, their last seen and the number of calls made so far.
  • Master – Know every detail of the call made by your agent. From the time he auto-dialed, to the amount of time he spent, the feedback he put in and much more. You can also filter and export reports for more information.
  • Summary – Get the total number of calls made by your agents and the total amount of time spent talking to the customers in a day. If you have set targets for these calls.
  • Productivity – Set your office hours and know the amount of time agents have spent using the GoDial Enterprise app and the total amount of time they have been idle.
  • Performance – GoDial provides you with a complete monthly performance report consisting of the Daily average of calls, the average duration of calls, the total number of calls made in the entire month, break up of dispositions set and much more.

Task Manager

Never miss a task or miss out on a reminder with GoDial.

  • Set Callbacks right after a call to get notified automatically before the due date for the call.
  • Assign tasks from the web dashboard to the right telecallers and we push automatic notifications for instant action to your agents.
  • See which agent has created tasks and check if they have completed them or not from the Task manager.
  • Easily save tasks to your favorite calendars by directly syncing them with your Google / Outlook or Apple calendar. 

Multi-platform messenger

GoDial’s messaging lets you connect with customers not only via calls, but also via Email, SMS or Whatsapp. And the best part is, you do not need to save the number.

  • Message After Call – Share a business card, share a preset text. Share via text or share via WhatsApp. Be on top of your customer’s conversation.
  • Auto Message – Instead of auto-dialling, send messages fast. GoDial can be used to send messages directly from your phone instead of placing calls. Text is auto-replaced and dynamic based on the contact of the customer.

Lead Capture Form

GoDial’s messaging lets you connect with customers not only via calls, but also via Email, SMS or Whatsapp. And the best part is, you do not need to save the number.

Web Dialer

With GoDial you can also dial from the Browser directly instead of using a phone. Don’t just turn your phone into a Call Centre, dial and dispose of calls directly from the web dialer.oDial runs in your browser and can launch calls directly via skype or any installed softphone on your computer that can handle calls.

Voice Broadcast with Twilio

GoDial uses Twilio’s Voip API to send voice calls and record responses. You will need a Twilio account, a mobile number from Twilio and calling balance.Simply choose the list you want to dial, add a audio or text message (text to speech) and we will play your message to your entire list. We will also capture their response in case they press 1 or any key.

Awesome Features

Fully Customisable

GoDial does not ask you to change, instead, you customize GoDial to match your work flow.

Smartness Inbuilt

GoDial believes in working smart and not just hard

Task Manager

Never miss a task or miss out on a reminder with GoDial.

Analyse Everything

Be the ultimate manager and lead your team to success

Multi-platform messenger

Connect with customers not only via calls, but also via Email, SMS or Whatsapp without saving number

Lead Capture Form

Simply design a lead capture form and display a beautiful form in your website that your customers can easily submit.

Web Dialer

With GoDial you can also dial from the Browser directly instead of using a phone.

Voice Broadcast with Twilio

Twilio's Voip API to send voice calls and record responses.

Security

GoDial is protected by HTTPS AES 256 bit encryption and hosted in AWS