Cancellation & Refund Policy
Thank you for choosing GoDial by Avifa Infotech PVT LTD, a SaaS app that can be accessed by purchasing a subscription plan from your GoDial account. Our company address is 70, Manik Bandyopadhyay Sarani Rd, Surya Nagar Colony, Ashok Nagar, Tollygunge, Kolkata, West Bengal 700040.
Since GoDial is a completely online process, there is no physical shipping of items.
To use GoDial users can purchase a subscription plan of GoDial during or after the 4 days of free trial. The subscription plan can be purchased by providing all the details, once the details are provided, an invoice will be generated and mailed to the user.
Once the payment is processed, the account is instantly activated. And the user can access the account by logging in with their username and password.
Since GoDial is a SaaS App, there is no exchange of items or goods, there is a refund policy.
We offer a 5-day money-back guarantee. If any feature of GoDial CRM does not work as advertised within the first 5 days of purchase, we will refund the entire amount paid by the customer.
If the customer faces issues with GoDial CRM due to technical understanding, we cannot offer a refund. However, we are committed to helping our customers overcome any technical issues they may face. Our customer support team is available 24/7 to assist with any queries.
We do not offer refunds for beta features such as call recording, voice broadcast, and web dialer. These features are still in the testing phase, and we cannot guarantee their full functionality.
No amount will be refunded for the unused period of the subscription. If a customer purchases a yearly plan and only uses it for a month, no amount will be refunded for the remaining unused period.
Please note that our refund policy applies only to purchases made directly from our website www.godial.cc. If you have purchased our product through a third-party vendor, please refer to their refund policy.
We reserve the right to change our refund policy at any time without prior notice. If you have any questions about our refund policy, please contact our customer support team.