Communication is more than just important in today’s fast-paced business world; it’s everything.
Calls are great for sales and support teams. You probably know what VoIP is if your team makes hundreds of calls every day.
But what is VoIP, how does it work, and what does your business need to do to start using it?
Let’s make it easier to understand.
What is VoIP?
VoIP, or Voice over Internet Protocol, is a way to make phone calls over the internet instead of using your phone’s SIM card or regular phone lines.
This is how it works in theory:
- Sound captures your voice.
- The VoIP system turns it into packets of digital data.
- Like emails or files, those packets go over the internet.
- The receiver’s device puts the packets back together in a voice, and they hear you almost right away.
VoIP is what you use when you call someone on Zoom, Skype, or WhatsApp.
How VoIP Works in Steps
- Getting Voice
- Your microphone picks up your voice as an analog signal.
- Changing to digital
- The VoIP software turns the analog signal into tiny digital packets.
- Sending over the Internet
- These packets go over IP networks, such as broadband, Wi-Fi, or mobile data.
- Receiving and putting back together
- The receiver’s device gathers these packets, puts them back together, and plays them as sound.
- Audio in Real Time
- The conversation goes smoothly, like a regular phone call.
Things You Need to Know About VoIP
Here’s what your business will need before it can switch to VoIP:
- Internet that is fast
- At least 100 kbps for each call that is happening at the same time (1 Mbps for 10 or more calls).
- Give wired connections or strong Wi-Fi connections top priority.
- Devices that work with VoIP
- Laptops, desktops, or smartphones with a microphone and speaker or headset.
- Dedicated IP phones or softphones are optional.
- Account with a VoIP provider
- Pick a service that has international numbers, call recording, and CRM integration, like RingCentral, Zoom, or Twilio.
- SIP Credentials and WebRTC Access
- Your VoIP provider will give each user a SIP or WebRTC login.
- Setting up the firewall and network
- Allow VoIP ports, which are usually 5060 and 5061 for SIP and UDP ranges for RTP.
- If you have a lot of users, turn on QoS (Quality of Service) for voice traffic.
Things to Think About in Terms of the Law and Compliance
You need to follow data and telecom laws because VoIP uses digital data:
- Laws about recording phone calls
- In a lot of places, you have to tell the other person before you record a call.
- Follow the laws that say both parties must agree (like in California, Germany, etc.).
- Rules for Protecting Data
- Pick providers that follow GDPR, HIPAA (if you need it), and other laws about privacy.
- Keep recordings safe and decide who can see them.
- Registering Numbers
- Some countries require you to register your business caller IDs or virtual numbers with the telecom authorities.
Your provider will help you with this when you set it up.
Limitations of Emergency Services
VoIP calls may not always give the right location for emergency calls, so always have other options, like mobile or SIM calls, ready.
How VoIP Will Work Inside GoDial
Today, GoDial is a SIM-based mobile autodialer and CRM that works great for making a lot of local calls and reporting on the device.
We’re adding VoIP integration so you can:
- Connect your favourite VoIP service provider
2. Instead of SIM, use the GoDial autodialer with VoIP.
3. Automatically put VoIP call logs, recordings, and analytics into your CRM.
4. Let your team make calls from any device, like a phone or the web.
This means you can have the best of both worlds: SIM for dependability and VoIP for global growth.
Final Thoughts
VoIP is the way businesses will call in the future.
It’s quick, adaptable, cheap, and made to grow.
GoDial will help your team by combining the reliability of SIM cards with the global reach and advanced features of VoIP.
- Make better calls
2. Get better at tracking
3. Close up faster
VoIP integration is coming soon, so stay tuned.
